Privacy Policy
Last updated: March 2026
Saigon Ritual (“we,” “us,” or “our”) operates the website saigonritual.com. This Privacy Policy explains what information we collect when you visit our site or place an order, how we use it, and what choices you have.
We keep this simple and transparent — no legalese walls, no surprises.
Who We Are
Saigon Ritual is a specialty Vietnamese coffee company based in California. Our website address is https://saigonritual.com.
Contact for privacy questions: Email: hello@saigonritual.com
What Information We Collect
When You Place an Order
To process and ship your order, we collect:
- Your name
- Email address
- Shipping address
- Billing address
- Phone number (optional, used only for delivery issues)
- Payment information (processed securely through Stripe — we never see or store your full card number)
When You Browse Our Site
Like most websites, we automatically collect certain technical information when you visit:
- IP address
- Browser type and version
- Pages you visit and time spent on them
- Referring website (how you found us)
- Device type (desktop, mobile, tablet)
This data is collected through cookies and analytics tools (see “Cookies” below) and is used in aggregate to understand how people use our site — not to identify you personally.
When You Subscribe to Our Newsletter
If you sign up for email updates, we collect your email address. That’s it.
When You Contact Us
If you email us at hello@saigonritual.com, we retain the contents of your message, your email address, and our response so we can follow up and improve our customer service.
When You Leave a Comment
If you leave a comment on our blog, we collect the information shown in the comment form (name, email, website), along with your IP address and browser user agent string to help with spam detection. An anonymized hash of your email address may be provided to the Gravatar service to display your profile picture. Gravatar’s privacy policy is available at https://automattic.com/privacy/.
How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Send you shipping confirmations and tracking updates
- Respond to your questions and customer service requests
- Send marketing emails (only if you’ve opted in — you can unsubscribe at any time)
- Improve our website, products, and customer experience
- Prevent fraud and protect the security of our site
We will never sell, rent, or trade your personal information to third parties for their marketing purposes.
Who We Share Your Information With
We only share your data with services that are necessary to run our business:
| Service | What They Receive | Why |
|---|---|---|
| Stripe | Payment details | To process your payment securely |
| USPS | Name and shipping address | To deliver your order |
| WooCommerce | Order data | Our e-commerce platform (hosted on our site) |
| Google Analytics | Anonymized browsing data | To understand site traffic and improve the experience |
| Mailchimp (or similar) | Email address | To send newsletters (only if you opt in) |
Each of these services has their own privacy policy governing how they handle your data. We only work with providers who meet standard data protection practices.
We may also disclose your information if required to do so by law or in response to a valid legal request (e.g., a court order or subpoena).
Cookies
Cookies are small text files stored on your device when you visit a website. Here’s what we use:
Essential Cookies
These are required for the site to function (e.g., keeping items in your shopping cart). You can’t opt out of these without breaking the site.
- WooCommerce session cookies — track your cart contents and login status
- WordPress cookies — if you leave a comment, you may opt in to saving your name, email, and website in a cookie so you don’t have to re-enter them next time (lasts 1 year)
Analytics Cookies
We use Google Analytics to understand how visitors use our site in aggregate. These cookies track page views, time on site, and traffic sources. Google Analytics data is anonymized and not linked to your personal identity.
You can opt out of Google Analytics by installing the Google Analytics Opt-Out Browser Add-on.
Third-Party Cookies
Embedded content on our site (such as YouTube videos or Instagram posts) may set their own cookies. These behave as if you visited those websites directly. We don’t control these cookies.
How to Manage Cookies
Most browsers let you block or delete cookies through their settings. Note that blocking essential cookies may prevent parts of the site (like checkout) from working properly.
How Long We Keep Your Data
| Data Type | Retention Period |
|---|---|
| Order information | Indefinitely (required for tax, accounting, and warranty/return purposes) |
| Email subscriber data | Until you unsubscribe |
| Customer service emails | Up to 2 years after last contact |
| Analytics data | 26 months (Google Analytics default) |
| Blog comments | Indefinitely (to manage comment threads) |
Your Rights
You have the right to:
- Access the personal data we hold about you
- Correct any inaccurate information
- Delete your personal data (subject to legal obligations — we may need to retain order records for tax purposes)
- Opt out of marketing emails at any time (every email includes an unsubscribe link)
- Request a copy of your data in a portable format
To exercise any of these rights, email us at hello@saigonritual.com. We’ll respond within 30 days.
California Residents (CCPA)
If you’re a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- The right to know what personal information we collect, use, and disclose
- The right to request deletion of your personal information
- The right to opt out of the sale of your personal information — though we want to be clear: we do not sell your personal information
- The right to non-discrimination for exercising your privacy rights
To make a CCPA request, email hello@saigonritual.com with the subject line “CCPA Request.”
Data Security
We take reasonable measures to protect your personal information:
- All transactions are processed over SSL/TLS encryption
- Payment data is handled entirely by Stripe (PCI-DSS compliant) — we never store card numbers on our servers
- Access to customer data is limited to authorized personnel only
- Our WordPress site is maintained with regular security updates
No method of transmission over the internet is 100% secure, but we do our best to protect your information using commercially reasonable standards.
Children’s Privacy
Our site is not intended for children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, contact us at hello@saigonritual.com and we will delete it promptly.
Embedded Content
Articles and pages on our site may include embedded content from other websites (videos, images, social media posts). Embedded content from other sites behaves exactly as if you visited that website directly — they may collect data about you, use cookies, and track your interaction with the content.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes take effect immediately upon posting to this page. We’ll update the “Last updated” date at the top when we make changes. For significant changes, we’ll notify you by email or a prominent notice on our site.
Contact Us
Questions about this Privacy Policy? We’re happy to help.
Email: hello@saigonritual.com Response time: Within 48 hours Hours: Monday – Friday, 9am – 6pm PST